General Terms & Conditions
WHY US. We believe the underwear is our second skin.
COMFORT. The worst underwear match – underwear in the closet. We seek the maximum comfort so you never ever feel your underwear.
QUALITY. Our products are produced from the quality matterials to make them long-lasting.
FRANKNESS. We value frankness in the relationship with each of our customer, creative and business partner.
GROWTH. We react to changing needs so to introduce new products and go behind customers’ expectations.
Gift card terms & conditions
- All digital Sese gift cards have a 3-months expiry date from the date of issue.
- Gift cards cannot be refunded.
- Any outstanding balance on a gift card shall not be refunded or exchanged for cash.
- All gift cards are to be treated like cash. The gift card holder is responsible for the use of the gift card.
- Gift cards will not be replaced if stolen, lost or damaged.
- Gift cards must be presented at the time of redemption.
- Where the purchase price is more than the remaining balance on the gift card, the difference may be paid through any other payment option accepted at Sese online shop www.seselace.com
- Where appropriate, refunds for products purchased with a gift card shall be refunded by reversing the purchase price of the returned items back onto the original gift card. If the original gift card no longer exists upon return of products, the price shall be credited to a new gift card issued by Sese.
- By purchasing, using or attempting to use a gift card you are accepting and agreeing to the terms and conditions stated above which have been made available upon purchase of the gift card and which are also available at seselace.com
- SESE reserves the right to change any of the terms and conditions listed at any time.
Place your order by 5pm and it will leave our online store the next day! All of our standard delivery orders are sent via Lithuanian post.
FREE STANDARD DELIVERY. Lithuania-wide on orders over $150. For orders less than $150 we charge a flat rate of $2 for postage and handling. We also offer Express Delivery through DPD for a flat rate of $3.
For world-wide orders we charge a $5 rate for Standard Postage (7-14 Days)
We recommend our North American customers shop at our Etsy online stores to ensure the best shipping rates and the quickest delivery options.
That is, we will happily exchange, credit or refund your Sese goodies within 14 days of purchase if you have all tags attached and the item has not been worn.
WHAT CAN I RETURN?
• Please note, we DO NOT offer price difference refunds during further markdowns
•The returned item(s) must be unworn, unwashed, or otherwise unused with original swing tags/labels attached.
•If you request a refund/credit, the purchase price (excluding the delivery charges) will be refunded/credited after we have received the item(s) back and have confirmed that the conditions above have been met. Refunds will only be credited to the credit/debit card of the purchaser.
•Gift cards cannot be refunded or redeemed for cash.
•Latex must be sealed & unopened. Opened, worn, or ripped latex will not be accepted for refund and will be returned to sender.
•Hosiery must be sealed & unopened. Opened & worn hosiery will not be accepted for a refund and will be returned to sender.
•If you have not already ordered a replacement size/item, please kindly include the style & size requested through email email@example.com. If the item you requested is out of stock, our Sese will contact you to organize an alternative item or refund.
If you live outside Lithuania, you have 14 days to return your item(s) for an exchange, credit or refund.
International customers must cover the costs to return the parcel, so for your peace of mind we recommend using a tracked shipping method.
All returns must be returned to the original country/region it was purchased from – unfortunately we are unable to accept returns purchased in other regions.
Please send your international return to:
V. Daunio str. 22
Please ensure name address match information on original order. Unauthorized returns or items not meeting return conditions will be Returned To Sender.
WHAT IF IT’S FAULTY?
We always do our best to ensure that all products are in excellent condition. However, if you do receive a product with a manufacturing fault, we are happy to replace, exchange or refund the item, if it is returned within 14 days of the original purchase.
HOW LONG WILL IT TAKE?
As soon as we receive your returned item(s) we will process your refund or exchange request. If the replacement item you’ve requested is in stock, it will be sent within 3 business days. If it is not available, we will contact you as soon as possible to offer either an alternative item/size or a refund.
WE ARE COMMITTED TO YOUR PRIVACY
seselace.com does collect a certain amount of information from our customers and visitors to our website. We do this for the effective running of our day-to-day business and in improving your experience with seselace.com We know that keeping your personal information private is very important and we do this responsibly and in accordance with Lithuanian law. Maintaining your confidence in us is our priority.
seselace.com has implemented stringent security measures to protect the information we collect at our website. We receive and store the information on our secure databases which are only accessible as needed by authorised seselace.com staff who are fully aware of the importance of confidentiality.
If you are visiting seselace.com from a location outside Lithuania, your connection will be through, and to, servers located in Lithuania. Your orders placed with seselace.com will be accepted and fully processed in, and shipped from, Lithuania unless otherwise notified. All information you provide will be processed and securely maintained in our web servers and internal systems located in Lithuania.
Furthermore, your personal information is not stored or remotely accessible on our website or on servers whose specific function is for the internet. In the event of a possible intrusion to our internet server you can be assured that your personal information and any data relating to yourself personally are not obtainable. The only data stored on our server are the general statistics.
Unfortunately, potential security and privacy issues are inherent in the nature of the internet and no data transmission over the internet can ever be absolutely guaranteed. We do undertake to provide the most secure shopping environment possible. We designed the seselace.com online store to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This gives you the confidence of knowing that all orders placed are securely encrypted and protected and means you’ll be unable to inadvertently place an order through an unsecured connection.
At Sese we understand and respect your concern for discretion and privacy. Hence, we are committed to the protection of your personal information and will not distribute, sell, loan or rent any personal information, regarding its customers to any third party.
For Sese to process your order, it is necessary to obtain your personal information; however we will only ask for minimum information such as name, physical address, email address, phone number. This information will be stored in a secure area of our system to make ordering easier next time you visit. If you pay online using a credit card, the card details you enter are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to the bank. We do not retain your credit card details. Please view our security policy for further information on credit card encryption.
For subscribers of our email bulletins we will only use your email to inform you of promotions, events, news and special offers. You can unsubscribe yourself from this service at any time.
We collect site traffic information so we can continually improve site content and design. This does not provide individual information and only provides generalised information relating to pages viewed by customers.
If you are subscribed to See emails, we will only use your email to inform you of promotions, events, news and special offers. You can unsubscribe from this service at any time.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We do not store any credit card details and we do not sell your details to other companies.